Policies and Procedures

BMF Academy - Policies and Procedures

Equal opportunities policy and procedure

1. Statement of Policy

The aim of this policy is to communicate our commitment to promoting equality of opportunity in providing any and all of our training products and services.

2. Scope of Policy

This policy applies to:

All learners who conduct our training

All training events or activities

All resource and support opportunities that we offer

All staff who are employed or contracted to work with or for us

3. Equality Commitments

We are committed to:

Promoting equality of opportunity for all employees

Preventing unlawful occurrences of direct discrimination, indirect discrimination, harassment and victimisation

Fulfilling our legal obligations under the equality legislation and associated Codes of Practice

Promoting a harmonious working and training environment where all people are treated with respect and helped to achieve their full potential

Taking positive action, where necessary, to adhere to our Equal Opportunities Policy

4. Implementation

We accept responsibility for the effective implementation of this policy. In order to implement the policy, we shall:

Ensure that training course places are allocated solely on the individual merits of the learner’s suitability and requirement for the course

Not discriminate or treat any individual unfairly on grounds of gender, race, disability, ethnic origin, religion, sexual orientation or social background

Aim to make reasonable arrangements to enable individuals with individual needs and/or disabilities to access the training on the same grounds as all other applicants

Provide a consistent variety of teaching and learning methods and resources to cater for the diverse needs and backgrounds of the learners

Review the training and assessment processes diligently to measure the effectiveness of the learning methods, training materials and assessment process in meeting the diverse needs of the instructors

Provide individual support to individuals who have specific needs.

Ensure that training staff take part in training and personal development to enable them to confidently and competently meet our Equal Opportunities Policy and maximise the learning and achievement of the instructors

5. Equality in Recruitment

Jobs will be open equally to all eligible candidates, and appointments will only be dependent upon an applicant’s ability to perform the job role to the standard required

The necessary skills, experience and qualities for the position will be set in advance for the job and will be demonstrably measurable

Applicants will be made aware of the criteria in advance and this alone will be used as a basis for selection

Recruitment procedures will be fair, open and transparent

The recruitment and selection team will be expected to operate within our Equal Opportunities Policy and practices to reduce the possibility of discrimination

6. Complaints

Any learner who believes that they have not been treated fairly, and in accordance with this policy, is entitled to raise their concerns.

For course related complaints, they are to be directed to the ‘Academy Manager’. For recruitment/jobs, they are to contact the HR Manager. Any complaints of discrimination will be dealt with fairly, promptly and confidentially.

We reserve the right to change our Equal Opportunities Policy without prior notice.  This policy is kept under review and subject to change in line with changes and amendments to law and any events that require the policy is updated.


Appeals Procedure

1. Purpose

This Appeals Procedure applies to any learner who wishes to appeal against their assessment decision. All learners are assessed against our published assessment criteria, set by the relevant awarding body. All learners who agree to take our assessment will have received full written and verbal assessment instructions, assessment criteria and support towards assessment completion. All learners will be assessed by qualified tutors with assessment recognition, qualified assessors, or by competent members of staff at regional management level for non-accredited courses. A learner who wishes to appeal against an assessment decision may do so, following this Assessment Appeals Procedure.

2. Grounds for Appeal

Candidates may appeal if it is believed that:

  • The assessor was inappropriate in administering the assessment
  • The learner was not given a fair opportunity to provide evidence to be assessed against the assessment criteria
  • An unavoidable circumstance arose, which was outside the control of the learner, and resulted in the learner being unable to meet the assessment criteria as stated

3. Appeals Procedure

Any appeal against an assessment decision should adhere to this process:

  • Complete the Appeal Form found on the BMF Academy website – https://www.bmf.academy/assessment-appeal-form/
  • Include any supporting evidence and assessment paperwork in support of your appeal
  • On receiving the Appeal Form, we will confirm receipt within 10 days
  • An external assessor/Quality Verifier will review the Appeal and respond within 14 days
  • Additional evidence may be requested to enable a full and fair decision to be made by the external assessor/verifier

4. Appeal Outcome

Following a successful outcome of an appeal, the learner may have the opportunity to:

  • Resubmit their assessment submission
  • Have their assessment mark amended as agreed with the External Assessor/Verifier


Complaints Procedure

If you wish to complain about an experience you’ve had during a BMF Academy course, or regarding how we operate in general, please complete this online form – https://www.bmf.academy/complaints/

Your first step should be to complete this form. You will be contacted usually within 1-2 days regarding your complaint.

The BMF Academy management will do their best to work with you to resolve your complaint.

If after these efforts you are left unsatisfied and you have participated on an Active IQ course, you are able to complain to them here.